A letter I sent to Gilly Hicks today in my absolute disappointment with their horrible service. I know mistakes happen but this is a constant thing lately with Abercrombie’s empire, it is just ridiculous.
I am totally disgusted with your service this year! I placed an order with Gilly Hicks well before Christmas and was told I would receive the parcel on or before December 22nd, 2013 with my SHIPMENT CONFIRMATION. Gilly Hicks received my order December13, 2013 and took their sweet time sending my order out only on December 17, 2013, but it was NEVER shipped to begin with! Upon calling Purolator the woman informed me that a waybill was created and that they have been sitting there waiting for Gilly Hicks to send them the parcel for shipping? Really?? I called Gilly Hicks and you NEVER even sent the order out. Why did I receive a shipment confirmation?? Your operator and Gilly Hicks seemed like it was no big deal? I guess Gilly Hicks has been making so much money (Abercrombie & Fitch / Hollister Co.) this year that my order ($122.66) was just meaningless. The operator offered to resend my parcel but of course half of my items were no longer available. Not to mention two girls have been disappointed.
Last year it was just confusion as well with the wrong items sent etc…
This is my tip telling me that I should no longer order from Abercrombie/Hollister or Gilly Hicks which had become a family tradition…Too Bad
YOUR ORDER IS EXPECTED TO ARRIVE ON OR BEFORE 12/22/2013 FOR ALL IN-STOCK ITEMS.
LOOKING FOR SHIPPING AND PAYMENT DETAILS?
|SHIPPING & HANDLING||$0.00|
|YOU USED A PROMO & SAVED:$15.00|
ORDERS ARE PROCESSED AND SHIPPED MONDAY THROUGH FRIDAY. TRACKING INFORMATION WILL BE AVAILABLE ONCE YOU RECEIVE YOUR SHIPMENT CONFIRMATION EMAIL.
|SHIPPING & HANDLING||$15.00|
TRACK YOUR PACKAGE